Frequently Asked Questions

What Services Do You Offer?
Pet Sitting and Dog Walking
Are You Insured and Bonded?

Yes! We are insured and bonded by Kennel Pro. In addition, all of our pet care specialists are employees so they are all covered under our workman’s compensation policy for everyone’s additional protection.

What Areas Do You Serve?

Home Run Pet Care’s service area includes the following Middle TN areas:

Brentwood * Berry Hill * Oak Hill * South Nashville * Antioch * Percy Priest * Cane Ridge * Lenox Village * Crieve Hall * Donelson * Old Hickory * Hermitage * Mt. Juliet

For more information, check out our service area page.

What Methods of Payment Do You Accept?
Payment is due prior to the first service scheduled on the invoice and all payments must be made electronically through the client portal via computer or mobile app. You can pay with credit card or ACH (e-check) by logging in on the client portal and clicking on the invoices tab. We do not charge any processing fees.

Tips are never expected, but always appreciated. You may add tips on to your payment in the portal and 100% will always go directly to your sitter.

What is your cancellation policy?

We book our jobs on a first come, first served basis and late notice cancellations generally make it impossible to re-book the time that was reserved to care for your animals. With this in mind, the following cancellation fees will apply:

If visits are canceled 7 or more days in advance, there is no charge.
A $75 cancellation fee will be charged for cancellations with less than 72 hours notice. We are unable to offer refunds or service credits when clients return home early during the course of a pet sitting reservation.

A credit will be applied to your account with more than 24 hours notice, full price charge for same day cancellations.

Why do you require 2 copies of my house key?
We ask clients to provide two tested keys during the initial consultation. One for your sitter to use during visits and one to remain in the safe at the office as an emergency back up. These keys are to be kept on file with us for future visits. This is especially helpful should you need us in case of last minute emergencies. If you will be supplying us with a keyless entry code to use for a door or garage, we would just need one key for any door to keep as an emergency back up in case of mechanical or power failure. Keyless entry and garage doors are fabulous unless there is a power outage or mechanical failure. With an emergency back up key we are still able to care for your pets when a code failure happens. If you prefer not to leave your keys on file with us, there will be a service fee charged to cover our sitter’s time and travel for pick up and drop off trips to get keys, alarm fobs, and/or garage door openers.
Should I tip my pet sitter/dog walker?
Tips are never expected but always very much appreciated. You may leave a cash gratuity for your sitter or add tips on to your payment and 100% will always go directly to your pet sitter/ dog walker.
How Do I Become A Client?

Give us a call, send us an email, use our handy contact form or create your account today!