Frequently Asked Questions
What Services Do You Offer?
Are You Insured and Bonded?
Yes! We are insured and bonded by Kennel Pro. In addition, all of our pet care specialists are employees so they are all covered under our workman’s compensation policy for everyone’s additional protection.
What Areas Do You Serve?
Home Run Pet Care’s service area includes the following Middle TN areas:
Brentwood * Berry Hill * Oak Hill * South Nashville * Antioch * Percy Priest * Cane Ridge * Lenox Village * Crieve Hall * Donelson * Old Hickory * Hermitage * Mt. Juliet
For more information, check out our service area page.
What Methods of Payment Do You Accept?
Tips are never expected, but always appreciated. You may add tips on to your payment in the portal and 100% will always go directly to your sitter.
What is your cancellation policy?
We book our jobs on a first come, first served basis and late notice cancellations generally make it impossible to re-book the time that was reserved to care for your animals. With this in mind, the following cancellation fees will apply:
PET SITTING VISITS:
If visits are canceled 7 or more days in advance, there is no charge.
A $75 cancellation fee will be charged for cancellations with less than 72 hours notice. We are unable to offer refunds or service credits when clients return home early during the course of a pet sitting reservation.
DAILY DOG WALKS/POTTY BREAKS:
A credit will be applied to your account with more than 24 hours notice, full price charge for same day cancellations.